Return & Refund Policy
Last Updated: September 30, 2026
At Aanvora, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and packaging, where applicable.
- Not be damaged, altered, washed, or stained.
Certain products may not be eligible for return for hygiene or safety reasons.
2. Items That Cannot Be Returned
Returns may not be accepted for:
- Items that have been worn, washed, or damaged after delivery.
- Items without original tags or packaging where required.
- Personalized or customized products.
- Products that are clearly marked as non-returnable.
- Items returned after the 30-day return period.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photos or videos showing the issue.
After reviewing your request, we will determine the appropriate solution, which may include a replacement or refund.
4. How to Request a Return
To request a return, contact us through the contact information provided on our website.
Please include your order number and the reason for the return.
Do not send an item back before receiving return instructions from Aanvora.
5. Return Shipping
If the return is due to a defective, damaged, incorrect, or incorrectly supplied item, Aanvora may provide an appropriate return solution.
For returns due to a change of mind, incorrect size, or personal preference, the customer may be responsible for return shipping costs.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your payment provider or bank to process the refund.
7. Exchanges
If you need a different size, color, or item, please contact us. Exchanges are subject to product availability.
Depending on the circumstances, you may be asked to return the original item and place a new order.
8. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing your order.
Because orders may be processed or shipped quickly, we cannot guarantee that cancellation will be possible after processing or shipment has begun.
9. Shipping
Aanvora currently offers free shipping on all orders.
Free shipping applies to the original order. Return shipping costs, where applicable, are not necessarily covered by free shipping.
10. Contact Us
If you have questions about returns, refunds, or exchanges, please contact Aanvora through our website’s Contact Us page.
We will review each request and work with you to resolve the issue fairly.